Delivery & Returns
We deliver indoor plants across the UK direct to your door. We have several options as to how the plants can be delivered, which are indicated in the list below:
Any orders placed after 14:00 on Express Delivery will be dispatched the following day to be delivered Next Day.
Prices are calculated whilst you are in your basket, or during checkout. The calculation is based on the size and weight of the items which are being shipped. Any items which are classed as XL can only be shipped on a standard service unfortunately.
Delivery costs are non-refundable unless the item is faulty or damaged and wasn’t stipulated as being so before the transaction.
Returns & Refunds
If a dispute is raised for items purchased at full price within 14 days of receiving your order we will consider your claim.
Please use the form below to make a return request and stipulate if you would like to claim for a replacement or refund. Alternatively you can email your name, order number and attached photos with the issues of your purchase to email@example.com
All returns will be made at the buyer’s expense, unless the item is faulty or damaged and wasn’t stipulated as being so before the transaction. You can send your products back to us in the original packaging, with support rods in situ. Or, we can arrange collection of your items, but this will be chargeable to you before the collection has been arranged and costs start from £10+.
If you have discarded the original box, your items were delivered in and are unable to send them back to us in suitable packaging we will be unable to fulfill your return.
For any Lechuza or Capi products ordered on a dropship basis, we can only accept returns and refunds on items that are damaged or the wrong item was delivered. They won’t accept returns for a change of mind once delivered.