Who we are and how to contact us

Oxy-Plants Ltd, The Cube, Coe Street, Bolton, BL3 6BU is the data controller in respect of your personal data. This means that we are responsible for deciding how and why we hold and use your personal data.

Personal information we keep for you

We will always treat all your Personal Information as confidential. We will never pass your personal details to other companies for marketing purposes.

In order to process orders, deal with queries and maintain your account, we normally collect and keep the following information for you:
– First name
– Last name
– Phone number
– Email address
– Account password (if you have one)
– Delivery address(es)
– Billing address(es)

You can always edit your personal details by logging in to your account and going to My Account -> My Details. Should you wish to close your account please contact us at hello@oxy-plants.com.

From time to time we may keep you updated on our new products, promotions or company news if you have subscribed to our mailing list. You can always update your preferences/unsubscribe by clicking Update Preferences or Unsubscribe in one of our newsletters or contacting us at hello@oxy-plants.com.

We may also send you our product catalogues by post. Should you not wish to receive catalogues in the post from us please let us know at hello@oxy-plants.com.

You can request to download, correct or delete personal data we hold for you by contacting us at hello@oxy-plants.com.

Other personal information we may keep for you

We use third party service providers such as Google and Facebook to serve ads of our products to you. To tailor the ads better those websites collect anonymous data of user behaviour on our website such as number of visits, stay duration, pages visited.

This is not identity information. No personal information is shared here but in order to allow these third parties to collect anonymous data we placed their tracking codes on the pages of our website.

We also allow you to sign in to our website using your Google or Facebook login details to allow for an easier and quicker experience whilst using our website. The information provided is transferred and stored in a secure manner and in line with our security measures.

How secure we keep your information

Within our organization, there are security policies, rules, and technical measures in place to protect your personal details that we hold on our secure servers from unauthorized access, inappropriate use, and disclosure, unauthorized destruction or accidental loss.

Our website maintains the highest levels of security and uses high-level SSL encryption technology. Every page of our website where you enter your personal details such as name, surname, address, email, phone, password are secure and you will be able to see a padlock and “https” on the left corner of your browser.

We use secure third party payment gatewaya through PayPal, Stripe and GoCardless and your payments will be securely processed by their servers. We do not store any card details on our servers.

Who do we share your information with?

We may share your personal information with our carefully selected and authorized service providers and partners. We may share some of your data with the following:
– Our payment provider to help us process your order and take payment from your debit/credit card. We use secure third party payment gateways PayPal, Stripe and GoCardless and your payments will be securely processed by their servers. We do not store any card details on our servers
– Our courier companies to deliver your order to you
– Our email service providers to keep you updated on our recent news and current promotions if you have subscribed to our mailing list
– If you have purchased a Lechuza planter from us, we will share your information with Lechuza so they can deliver your purchase to your address. To see Lechuza’s privacy policy, click here.

How long do we keep your information?

We will keep your information for as long as you keep shopping with us. From time to time we will be reviewing the information we keep for you and deleting any that is no longer required for the purposes it was collected for.

You can request to download, correct or delete personal data we hold for you by contacting us at hello@oxy-plants.com.

Your rights to access your personal data

You have the right to access any data we hold about you by contacting us at hello@oxy-plants.com. We will deal with your request as soon as possible but please allow us maximum of 30 days to process it.

You can also write us:

The Cube, Coe Street,
Bolton
Greater Manchester
BL3 6BU
United Kingdom

Please specify the following information in your written request: subject “data access request”, your name, address and phone number so that we can contact you.

You have the right to request us to erase all your data from our systems. Please send your request to hello@oxy-plants.com.

If you have any complaints about using your data please contact us at hello@oxy-plants.com and we will do our best to resolve an issue. If you feel your complaint has not been resolved satisfactorily, you have the right to contact Information Commissioner’s Office (ICO) on 0303 123 1113 or via their website at ico.org.uk.